Hasp key. Errors description

HASP key not found (H0007)

• HASP key is not connected to the computer. You need to connect HASP key (Install Provision Product drivers for HASP SL Key);
• HASP key which is connected, is from the another series (the key for other software). You need to connect the key of proper series (key for current application);
• Network key connected to computer in the network, but it's not really a network key (network key is red). Check the connected key. In case of error, connect required network HASP key;
• On the computer with installed network HASP key, license manager is not launched (hasplms.exe). Install and launch license manager, if necessary;
• On the computer with installed key or computer, where protected application is launched, traffic transfer on the port 475is blocked (firewall or windows firewall is active, antivirus programs also can block network transfer). Close all applications which can block an access to the key.

Feature not found (H0031)

• The software protection HASP key storage does not contain the necessary license for Program Number / Feature ID. In other words, firmware of the key does not correspond to the declared in build.

Problem can be solved by key firmware upgrade;

• 2 software protection HASP keys of one series are installed on the computer. Only one is visible –without registered license. Try to connect the keys one by one and check application's launching.

Unable to access HASP SRM RunTime Environment (H0033)

1. C:\WINDOWS\system32\hasplms.exe is blocked by firewall or antivirus program. The problem can be solved by adding the application to the exception list;
2. Port 1947 is blocked by firewall. The problem can be solved by disabling the firewall or adding the port in exception list;
3. “hasplms” (HASP License Manager Service) service is stopped. The problem can be solved by service restart.
4. unable to start “hasplms” (HASP License Manager Service) service. Then:
   • run windows command line "as Administrator"
   • bcdedit -set LOADOPTIONS DISABLE_INTEGRITY_CHECKS
   • bcdedit -set TESTSIGNING ON
   • reboot PC
5. for more information please visit Sentinel Customer Community

Terminal services detected, cannot run without a dongle (H0027)

Appears when terminal access programs, like Microsoft Terminal Server (either RDP – Remote Desktop service), Citrix Winframe/Metaframe, etc. are detected. Key driver blocks excess to the key. In other words, the key should not be on the same computer with active terminal software. For HASP HL and Sentinel HASP developer of protected application has a possibility to control this option by permitting and prohibiting terminal server usage.

The problem can be solved by key firmware update.

Your license has expired (H0041)

• Validity term has expired. Renew the license;
• System time on the computer was changed manually. Problem can be solved by key firmware update.