Overseer FAQ

Introduction

In order to run the system, it is necessary to perform the following steps:

• create system users and specify their access rights;
• adjust channel and indicate video parameters;
• set recognition parameters.

More detailed recommendations on these actions are given in the correspondent manuals. In case system performance error arising, read this manual. If after reading this manual system operation cannot be set, address Product Support Services.

Possible problems and their solutions

Overseer installation problem

Description of the error

During system installation an installer gives a message about the required python version absence. (See picture Overseer FAQ. Overseer installation problem). Thus, after installation, program cannot be run, data base connection problem message is displayed.

Solution

Delete previous software tools version of python for PostgreSQL.

Overseer FAQ. Overseer installation problem

For error correction user should perform the following actions:

• in case of appearance of the message about required python version absence during Overseer system installation process, go on the installation process till the end of the step;

• run PostgreSQL installer, located in directory <Overseer Parking system installation folder complete address>/postgre Note 1, and follow the instructions till the end of the process;

• open the list of operation system installed program and delete Overseer. Running out of the action depends on installed operation system:

• for OS Windows XP, Windows 7: click Start -> Programs -> Overseer Parking (Overseer Traffic – depending on installable product) -> Uninstall.
• for OS Windows 8: open desktop window, click key combination Win+I, in an opened panel select “Control panel”. In panel window select “Program Uninstallation” option, find Overseer system in the list of installed program and select “Uninstall”.

During the deletion process accept deletion of all files, including data base files.

• run Overseer system installer one more time.

Overseer system can not be run after installation

Description of the error

At first Overseer system run after installation, system cannot be launched, first run window is not displayed on the screen.

Solution

Restart PostgreSQL service.

For problem solving perform the following actions:

• open directory C:\postgres\bin\AutoCodeDB\, with the help of notepad open instal.log file and search for “Error” word (for search click key combination Ctrl+F and paste “Error” into search field);

if word Error is present in the file, perform the following actions.

• open Control Panel window. This action is performed differently depending on OS version:

• for OS Windows XP, Windows 7: click "Start", select " Control Panel ";
• for OS Windows 8: open desktop window, click key combination of Win+I, in an opened panel select “Control Panel”.

Next user should select “ Administrative Tools”, " Windows Services". In an opened window find note about postgeSQL service, click right mouse button on the note and select “Restart”;

• open the list of operation system installed programs and delete Overseer. This action is performed differently depending on OS version:

• for ОS Windows XP, Windows 7: Click Start -> Programs -> Overseer Parking (Overseer Traffic – depending on installable product) -> Uninstall.

• for ОS Windows 8: open desktop window, click key combination Win+I, in an opened panel select “Control panel”. In panel window select “Program Uninstallation” option, find Overseer system in the list of installed program and select “Uninstall”.

During the deletion process accept deletion of all files, including data base files.

• run Overseer system installer one more time.

Error in receiving video from Overseer board

Description of the error

During work in “Monitoring” tab of Overseer Parking system in a viewport video is not displayed and the following message is shown: « Error in receiving video from Overseer board».

Solution

Update Overseer board device driver. For this performed the following actions:

1. Run Device Manager. This action is performed differently depending on OS version:

• for OS Windows 8: mouse over left bottom angle of screen, right mouse click on home screen “Start” icon and select “Device Manager” in an opened menu “Device Manager”;

• for OS Windows 7: click “Start”, in Quick Search Line paste “Device manager”, select program in resulting list;

• for OS Windows XP: click “Start”, select “Device Manager” in an opened menu. In an opened window run “System” element, open “Equipment”, click “Device Manager”.

2. Update driver for Overseer board.

To update device driver it is necessary to:

• open the list of computer devices by double left mouse click on the name, in case only the name is displayed in the list of devises;
• select “Other Devices”, “Unknown Device” denoting Overseer board without driver. Right mouse click on the name and select “Update drivers” in an opened list;
• in an opened dialogue window point “Perform driver search on this computer” and paste Overseer Parking system installation folder complete address Overseer Parking>\drivers\Overseer Remark 1 in an address line of driver search.

License plate recognition and event fixation work, but list of events is blank

Description of the error

System displays events statistics in “Statistics” tab, but the list of events in “Events” tab is blank.

Solution

Check if plpython has been installed and update it or install in case it is needed. For this perform the following actions:

1. Check the availability of Python program in the list of computer installed programs.

Check methods can differ depending on operation system version, but the following one is general:

• click key combination «Win+R», in an opened “Execute” paste “control” command, computer control panel will be opened;
• run “Programs” by double mouse click, open “Uninstall program”
• Python program will be noted in the list in the tab, if it is installed in the system. In this case user should perform step 3. Otherwise, if program is not listed, go to step 2.

2. Install Python on computer in case it is absent.

For this open Overseer Parking system installation folder Note 1, then redistr catalogue.

Run installer and follow instructions till the end of installation process.

3. Check if plpython is installed as the language used in PostgreSQL requests.

For this perform the following actions:

• for operation systems Windows 8 or Windows 7 - click Win and paste the name of pgAdmin program. Run found program;
• for operation system Windows XP – click “Start”, select “Programs”, then select “Standard”, run pgAdmin program Note 2 from the list;
• in pgAdmin object tree «Servers» double click on the name of the element for connection with server;
• in DB item select the name of DB used in Overseer system for work with events. Connect to data base by double click on the name of the base Note 3;
• select tool with text “SQL” on pgAdmin tool panel. Paste the following command: create language ‘plpython’; in an opened request window click F5 key.

If after carrying out the actions, the message «language already exist» is displayed, the required language has been already installed. Otherwise, the message about successful command operation is displayed, thus the language is installed.

Data about events and statistics disappeared from correspondent tabs. Error message about missing files is displayed during pgAdmin launch

Description of the error

System does not display statistics in “Statistics” tab, and list of events in “Events” tab. During pgAdmin launch, the message about missing files is shown.

Solution

Create missing files manually and run VACUUM.

For this perform the following actions:

1. Create missing files manually.

For this open folder C:\postgre\bin and create all files, listed in the message as missing.

2. Run utility VACUUM.

To run the utility:

• for operation systems Windows 8 or Windows 7 - click Win and paste the name of pgAdmin program. Run the found program;
• for operation system Windows XP – click “Start”, select “Programs”, then select “Standard”, run pgAdmin program from the list Note 2 ;
• in pgAdmin object tree «Servers» double click on the name of the element for connection with server;
• in DB item select the name of DB used in Overseer system for work with events. Connect to data base by double click on the name of the base Note 3;
• select tool with text “SQL” on pgAdmin tool panel. Paste the following command: vacuum full; in an opened request window click F5 key.

No access to remote archive

Description of the error

Настройка доступа к удаленному архиву была произведена согласно инструкции, но панель управления архивом не отображается на вкладке «Статистика», а также «События».

Solution

Check the correctness of default settings for network addresses and system data base parameters:

1. Check the correspondence of computer IP-address for remote archive record of its network name.

This requires:

• click key combination of «Win+R», in an opened window paste “cmd” command;
• in an opened window of command line paste command ping <name of online computer to which the remote record of video archive will be done”.

Suppose the name of online computer is Win7-64, and IP-address of the computer is 192.168.100.142. If as the result of command accomplishment the following message is displayed:

Package exchange with Win7-64 [192.168.100.142] with 32 bytes of data

and all packages has been received, then IP-address corresponds to the name of online computer. If as the result of command accomplishment was the package exchange with computer with other IP-address, it means the error in network set up. To solve the problem, address to network administrator.

2. Check the availability of post, corresponding to each of Overseer systems installed in the network.

To check the availability of posts it is necessary to:

• for operation systems Windows 8 or Windows 7 - click Win and paste the name of pgAdmin program. Run the found program;
• for operation system Windows XP – click “Start”, select “Programs”, then select “Standard”, run pgAdmin program from the list Note 2;
• in pgAdmin object tree «Servers» double click on the name of the element for connection with server;
• in DB item select the name of DB used in Overseer system for work with events. Connect to data base by double click on the name of the base Note 3;
• select tool with “SQL” name on the pgAdmin tool panel. Paste Select * from public.post; in an opened request window click F5.

Table lines containing notes about posts are the result of command accomplishment. It is necessary to ensure that tables contain all notes about all posts in the network (post name is specified in Settings tab, system section “Access settings”) and that name of computer is correct and correspond to the post.

If there are no data about system-client or system-server post, go to step 3.

3. Register posts corresponding to each Overseer system installed in the network.

Registration of posts is performed automatically during authorization of system with unique identifier in DB. In order to set unique identifier to unregistered system, it is necessary to perform the following actions:

• in text editor open ip.oset file, located in catalogue C:\ProgramData\VIT\Overseer\resources2 on each computer with installed unregistered system;
• find in the file line of the following form //guid="{891259FC-8697-412F-B198-8283D2164F11}", where numeric-alphabet code is the unique identifier of the given system;
• delete symbols «//» at the beginning of the line;
• ensure that system identifiers are not duplicating;
• ensure that line client-archive = "1" contain the value 1;
• save the amended changes;
• run Overseer system on each computer where the changes were made.

Registration of posts in data base is the result of successful accomplishment. To ensure in existence of records, repeat step 2 of this Solution.

4. Run Overseer system on the computer on which the remote video archive record is made in order to update settings.

Next if it is necessary to make changes in remote archive settings manually, use file OSAGenSettings.plist, located in catalogue C:\Users\admin\AppData\Local\VirtualStore\ProgramData\VIT\Overseer\resources2\ui\.

Notes

1. While installing the system, the default complete folder address is: C:\Program Files\VIT\Overseer Parking.
2. The program name may contain the program version, for example pgAdmin III.
3. The name of data base for work with the system has been input during the installation. Precise information is available in OSADBLoc.plist file of catalogue VIT\Overseer Parking\resources2\user in Application Data folder, where the value of dbName parameter is the name of the base, and login and password are corresponding login and password during the connection.

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